Questions?

You’ve made an order, the sun is shining and an angelic choir is singing in the background knowing your packages is on its way - now what?

Once an order is placed, our team will carefully collect your order from the clouds and package it with hugs and love, so please allow up to 72 hours for our team to pick and pack your order. All orders are sent when all items are ready in full - this means that if you have a pre-order item in your order, all items will wait until that latest item is available and then will be sent out at the same time.

Sometimes there is too much love to put in one parcel so you may get multiple products packages from our different fulfilment locations across our warehouse locations. Not to worry though, they will still be sent at the same time.

Your orders will then gently be sent via the Stork (or USPS, if the storks are unavailable), and then it should be safely in your patiently waiting hands within **2-8 business days.

As soon as your order is sent you will receive a shipping confirmation email from us complete with a tracking number so you can follow this magical journey.

Although we require a signature on delivery, due to current COVID-19 limitations this is at the discretion of the USPS delivery driver and they may leave your package in a safe place, or take it to your nearest post office if you are not at home.

*Please note: We send via signature required post to ensure safe delivery - if you opt for ‘Safe Drop’ yourself, we are not responsible for the package in the rare case it is missing or stolen.

**Please note: all shipping timeframes are from the advertised date of dispatch. Should your item have a pre-order date (advised next to the product name in brackets), this is the date of dispatch. The delivery timeframe starts from the pre-order date it ships on. If there’s no date next to the product name, you’re in luck - it’s ready to go!

You can enjoy free shipping on orders over $100. Any order under $100  , it costs $6  for US,CA,AU,UK for shipping , and $12  FOR rest countries.

PS. We have free shipping site-wide promotions during sale season. Stay tuned!

Yay, time to celebrate – it’s on its way! After we pass your order to USPS, we will send you a shipping confirmation email which will have a ‘Track Order’ button. OR you can easily track your order in our store

Although we try our very best, sometimes mistakes happen. Should your package have a delivery issue with USPS (such as being lost or missing from delivery), we can lodge an enquiry to follow up on your package and find out what’s happened. If you purchase insured shipping, after our USPS investigation, if your item has been confirmed as lost or stolen, we will send out a replacement straightaway. If you choose not to purchase insured shipping, we are unable to guarantee a replacement for your stolen item.

Think your order might be lost in transit? Although USPS quote us 2-8 business days for delivery, sometimes life happens and they aren’t able to deliver within this timeframe. When this is the case, your tracking number may update to advise of a ‘delayed’ delivery date.

If your item still hasn’t been delivered within 12 days, please contact us and we can launch an investigation with USPS.

*Please note: Once we pass your order to USPS , your package is with a different provider. We completely understand delays are frustrating, however once your order is with the courier, any issues need to be investigated by USPS. We are able to contact them on your behalf to resolve any issues. Please be assured, we will always do our best to get the issue sorted as quickly as possible for you.

Oops, package not being sent to the right address? We can absolutely help change this for you! Provided your order has not shipped, please send us the new details and we can change this over for you.

If your order has been shipped, don’t panic! You can still redirect it via the USPS tracking link we provide on your shipping confirmation email.

*Please note: We can only send your order to the address you provide on your order - if you have provided an incorrect address, and the package is delivered there, we are unable to retrieve it so please check your address carefully!

Read our Delivery Information here.

Yes, you can check out our returns policy here

We know the drill – you’ve been needing to return it, but life gets in the way. We are happy to help you return that one, and offer a 30 day return period for you to make that tough decision! Please refer to our returns policy for more information.

Sadly, we know that sometimes the Fa Lambda product is just not quite the right fit for some people. You can certainly return your order to us for a full refund, provided it is returned within 30 days. Check out our Make A Refund page filled the form follow the easy process and you good to go full refund.

Sure, and this is the fastest way to get the refund, check out our Make a return page, or just contact us we will help you go through the process. Easy!

We’ve got you covered here too. All returns (for both refunds and exchanges) within Australia will be covered with a free return shipping label that we are happy to organise for you, which means no expenses at the post office! Just contact our friendly team a support@falambda.com and they will be able to help you along the way.

*Please note: Unfortunately we are unable to create free return labels for our NZ customers, so if you’re needing to return from across the ditch then simply contact our team who will assist you with organising your return - we will still offer our free returns policy, scout’s honour!

We are working hard behind the scenes to get the product in and out of our fulfilment centres. We strongly encourage that you send through a photo of your receipt from the post office as proof your return has been lodged. As soon as we have this information, we can action either your exchange or refund immediately! If you forget to grab this receipt, we will just need to wait until that one gets back to our warehouse before we can go ahead.

We’re sad to see you go! Should you receive a refund for your order, you will receive an email confirming this has been processed from our end. From there, it will take 2-5 business days to process into your account, depending on your bank. If it takes any longer than this, we would recommend contacting your bank.

All jokes and puns aside - your privacy and security is our highest priority. We use stripe Payments which is an extremely secure and highly encrypted system designed to protect customers and also hold merchants accountable.

We accept the good old-fashioned methods of payment, such as credit cards (Visa/Mastercard/American Express) as well as debit cards that can be used for online transactions. If you’re a bit more tech-savvy, we offer GooglePay and ApplePay too!

Woo, it’s on sale - so you’re basically saving money (at least, that’s what we tell ourselves when something is on sale). Simply head to the checkout, and on the first page of the checkout there will be a box for you to enter your discount code in - make sure to click ‘Apply’! This is offered before the payment page so you’re totally aware of how much you can save.

*Please note: Only one discount code can be used per order. If you are purchasing multiple bundles and discounts, we suggest placing separate orders. Strikethrough prices may consider the discount code mentioned in the description. Please check email offers for which items the code is applicable for (eg. single orders only).

Made your purchase, and as the payment was loading you realised with horror you hadn’t added your discount? Never fear, that opportunity hasn’t slipped away! Simply email our lovely support team at support@falambda.com  and they will be happy to help correct this for you.

*Please note: Only one discount code can be used per order. If you are purchasing multiple bundles and discounts, we suggest placing separate orders. Strikethrough prices may consider the discount code mentioned in the description. Please check email offers for which items the code is applicable for (eg. single orders only).

Want to share that Fa Lambda love? Unfortunately we don’t offer gift cards or vouchers, but we have a flexible return policy - so you can buy that lucky person an order, and we can help them find the right design!

If your item still hasn’t been delivered within 12 days, please contact us and we can launch an investigation with USPS.

*Please note: Once we pass your order to USPS, your package is with a different provider. We completely understand delays are frustrating, however once your order is with the courier, any issues need to be investigated by USPS. We are able to contact them on your behalf to resolve any issues. Please be assured, we will always do our best to get the issue sorted as quickly as possible for you.

Something not quite right with your order? Don’t worry, our team is ready to spring into action! Please contact us to advise of the issue, and to help resolve things quickly we request you include photos so we can help identify what has happened.

These things happen! Please email us immediately with the subject line CHANGE or CANCEL and we will do our absolute best to carry out your request. If it has already been dispatched from our fulfilment partner you will need to go through our returns process.

As we do our best to get your orders out to you as soon as we can, occasionally an order will be processed before the team has a chance to change it. We cannot guarantee a change of order after the order is placed so please select your items carefully.

We always strive to be the best so we love hearing your thoughts. We also love hearing your beautiful FALAMBDA stories, as it warms our hearts to see our product being so well loved out in the big wide world. Should you have any feedback for us, please feel free to email us at support@falambda.com

Our FALAMBDA HQ and Customer Service team are located in USA , South Australia. Your product starts its journey out into the wide world from our multiple fulfilment centres across the world depending on your lacation - they love to get those frequent flyer points.

*Please note: Our FALAMBDA HQ is not a retail store and we hold no stock there, and we are unable to offer collection at any of our fulfilment centres.

Simple, Want fun, pun-filled, and always adorable emails straight to your inbox (plus stacks of awesome offers and discounts!)? Of course you do! You can sign up to our mailing list by emailing us at support@falambda.com and asking to jump on board.

Inbox hitting 1k and doing a spring clean of all those businesses you’ve signed up for? You can also unsubscribe or request fewer emails by going to the bottom of any of our emails and clicking the ‘unsubscribe me’ link - (we’ll miss you though!).

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